Driving Customer Value

Staying on the Pulse

We communicate with our Customers in a transparent manner to gain their trust and to understand their concerns and expectations. This degree of mutual understanding helps us to completely align with their needs, making us their preferred Business Partner. We strive for continual improvement and are committed to using Customer feedback so as to identify key issues and improve our performance.

Engaging our Customer

Engagement with our Customers takes place both at the operational level as well as at the strategic one. We publish a quarterly newsletter ‘Indus News’ to showcase our key regional highlights, provide updates on safety initiatives, operational achievements, best practices at Sites, and share stories that allow our Customers to understand our vision and commitment to serve them better.

Adding Value for our Customers

We consistently deliver high-quality services to India’s leading telecom operators and are indirectly linked to the vast sea of mobile users across the country. Our innovative solutions have resulted in enhanced efficiencies, which in turn have reduced costs for our customers, giving them the chance to participate in India’s infrastructure build-out.

Measuring Customer Satisfaction

We engage an independent third party to carry out customer surveys and measure our performance on the Customer Satisfaction Index (CSI) through online surveys and selfadministered web-based interviews.

Our ever-increasing Customer satisfaction scores are a testimony to the success of our customer-centric approach. We will continue to forge stronger bonds with our Customers through appropriate actions based on the output of these surveys.

our portfolio

Our portfolio of Customers includes leading telecom service providers such as Airtel, Vodafone+Idea, Reliance Jio and BSNL. Having said that, we operate our business on an operator-neutral and non-discriminatory platform.

  • BHARTI AIRTEL

    Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa

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    Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa.

    Headquartered in New Delhi, India, the company ranks amongst the top 4 mobile service providers globally in terms of subscribers. In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national and international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G wireless services and mobile commerce. Bharti Airtel had over 307 million customers across its operations at the end of November 2014.

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  • VODAFONE INDIA

    Vodafone India is a 100% subsidiary of Vodafone Group. It commenced operations in 1994 when its predecessor Hutchison Telecom

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    Vodafone India is a 100% subsidiary of Vodafone Group. It commenced operations in 1994 when its predecessor Hutchison Telecom acquired the cellular license for Mumbai.

    Brand Vodafone was launched in India in September 2007, after Vodafone Plc. acquired a majority stake in Hutchinson Essar in May 2007. From a single operation base with 31 million customers, the company has expanded its operations across the country to cover all 22 telecom circles and service 180 million customers. This journey is a strong testimony of Vodafone's commitment and success in a highly competitive and price sensitive market.

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  • IDEA

    Idea Cellular is an Aditya Birla Group Company, India’s first truly multinational corporation. Idea is a pan-India integrated GSM operator

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    Idea Cellular is an Aditya Birla Group Company, India's first truly multinational corporation.

    Idea is a pan-India integrated GSM operator offering 2G and 3G services, and has its own NLD and ILD operations, and ISP license. With revenue in excess of $4 billion; revenue market share of nearly 15%; and subscriber base of over 121 million in FY 2013, Idea is India’s 3rd largest mobile operator. Idea ranks among the Top 10 country operators in the world with a traffic of over 1.5 billion minutes a day.

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  • RELIANCE JIO

    Reliance Jio is about enabling this transformation by creating not just a cutting edge broadband network, but also a powerful ecosystem on

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    Reliance Jio is about enabling this transformation by creating not just a cutting edge broadband network, but also a powerful ecosystem on which a range of rich digital services will be enabled – a unique green-field opportunity. It’s the only provider with a pan-India license to operate, and have around 600 MHz of spectrum that will help us in providing uninterrupted high-speed connectivity.

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  • BSNL

    Bharat Sanchar Nigam Ltd. was incorporated on 15th September 2000. It took over the business of providing of telecom services and network

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    Bharat Sanchar Nigam Ltd. was incorporated on 15th September 2000.

    It took over the business of providing of telecom services and network management from the erstwhile Central Government Departments of Telecom Services (DTS) and Telecom Operations (DTO), with effect from 1st October‘ 2000 on going concern basis. It is one of the largest & leading public sector units providing comprehensive range of telecom services in India. BSNL has 90.09 million cellular & 5.06 million WLL customers as on 31.07.2011. 3G Facility has been given to all 2G connections of BSNL. In basic services, BSNL is miles ahead of its rivals, with 24.58 million wireline phone subscribers i.e. 71.93% share of the wireline subscriber base.

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Customer Appreciation

Indus’ Teamwork Combats Floods

  • Jatendra Bali,
    O&M Head UP-East RJio.

    Good Job Done. We appreciate your efforts.
    Looking forward to restore balance. Regards

  • Ashish Bansal,
    O&M Head UP-East Airtel.

    Subject: Flood fury in UPE impacting Movement and Network

    Good job team, lets restore balance asap.